Having a quality sales team is crucial, and there are personality traits and skill sets that contribute to a salesperson’s success, according to uschamber.com. Knowing these qualities can help you hire the best sales representatives and support them as they strive to reach their goals.

Following are qualities that are key for a great sales team.

       Be resilient and  persistent. In most industries, sales teams connect with leads multiple times before converting them to customers. And the ability to bounce back after a      challenging sales call can help salespeople move on to the next lead quickly.

      Possess multichannel communication skills. Communication can include face-to-face meetings, phone calls, video conferences or emails, and each format requires proper etiquette and  sometimes a different sales approach.

     Be tech-savvy or open to learning. Sales representatives should feel comfortable with sales technology, such as using a cell phone to access mobile customer relationship management programs or instant messaging platforms to engage leads.

      Understand how data drives sales activities. The best salespeople should understand the value of data-driven insights and use them to achieve sales goals.

      Practice active listening. Leads and prospects do not want to be read a script. Active listening is hearing what a person says, including nuances that hint at importance or sentiment. Sales staff  should repeat what was conveyed and follow up with a relevant question related to the conversation.

     Be capable of collaboration. Collaborative employees improve productivity and innovation, and sharing information between departments results in more precise records and customer experiences.

     Be receptive to coaching. Working with teammates and admitting you need help is crucial. Your team members must be open to adjusting their tactics. Empower them by providing ongoing training and  offering mentoring opportunities.

     Have extensive product or service knowledge. Sales teams must learn and retain information about your company’s products and services, including issues that arise in online reviews or relate to marketing campaigns. Successful salespeople can answer any follow-up questions and refer leads to additional resources.

Original Information Source: https://www.nrca.net/RoofingNews/what-are-key-skills-for-successful-sales-teams.